Realxy Stay is one of the leading property rental management company in dubai
Get in touch
- info@relaxystay.com
- +971 52 980 5374
- G11, Humaid Sultan Bld., Ras Al Khor Avenue, Ras Al khor Industrial First, Dubai, UAE
- Monday to Friday (8am - 5pm)
Realxy Stay is one of the leading property rental management company in dubai
Our Maintenance Team ensures that properties are ready for guests, responding to all issues raised and doing regular inspections. Some general maintenance issues include A/C fixes, water heater replacements, painting touch-ups, light bulb changes, leak fixes, and more.
We provide and refill (at every check-in) all Guest Amenities such as towels, linens, shampoo, conditioner, body wash, soap, water, coffee, tea, sugar, toilet paper, and more.
We provide General Cleaning and Deep Cleaning of properties, with the help of our fully trained and licensed Cleaning Team. The team also provides extra cleaning services for guests, if required.
Cleaning is always paid for by the guest and is only paid for by the owner if they stay at the property. Maintenance is part of the general upkeep of the property and is paid for by the owner. The exception to that is if any damage is caused by guests or a Relaxy Stay staff member and it requires maintenance.
We have chosen to operate separate Cleaning and Maintenance companies to control the work’s quality. Both companies are fully licensed, and our staff is trained in the Relaxy Stay way. We do not outsource any Housekeeping and only outsource very specialized maintenance jobs. Our teams are trained specifically for their roles with specific know-how and training.
If any member of the Relaxy Stay staff accidentally breaks something during cleaning, this will be fixed or replaced at no charge to the owner.
We aim to solve all maintenance issues within a few hours, with a team in the main Dubai areas at all times who are available for call-outs. Any major issues can take a bit longer while we wait for parts, though we aim to fix everything within 24 hour
Generally, no. This is because it becomes very difficult to organize third-party maintenance on an urgent basis for guests. Delays cause unhappy guests and refunds and having our teams ensures we can control the timing
During onboarding, it is mandatory to provide basic cleaning tools such as a vacuum and a mop at the property, However, cleaning supplies are provided on an ongoing basis by the Relaxy Stay cleaning team.
Relaxy Stay was established to cater the international and national guests looking for hospitality standards within the furnished apartment. Our Holiday homes represent quality in every aspect guests are expecting with great service our team is committed to making it happen with every guest stay, as this becomes our commitment to unit owners and guests.